Step‑by‑step Guide to Change Phone Number and Email on the JAMB Portal (2026)

Changing your contact information on the JAMB portal is essential for staying informed about admission results, exam schedules, and important notifications. In 2026, the Joint Admissions and Matriculation Board (JAMB) has streamlined the process for candidates who need to change JAMB contact details such as phone numbers and email addresses. This guide walks you through each step, from logging in to confirming the update, so you can avoid missed communications and keep your profile current.

Why Updating Your JAMB Contact Matters in 2026

JAMB uses your phone number and email to send real‑time alerts about UTME registration, result releases, and any changes to admission policies. A missed SMS or email could mean missing a deadline for university admission or a scholarship offer. Moreover, the 2026 admission cycle introduced tighter verification checks, making an accurate contact record more crucial than ever.

Prerequisites Before You Begin

Before you start the update, make sure you have the following ready:

• Your JAMB registration number (JAMB Reg. No.)
• Current password for the JAMB portal
• A new, active phone number that can receive OTPs
• A valid email address you can access immediately
• Access to a stable internet connection, preferably via a laptop or a smartphone with a good browser

Having these items on hand will reduce the chances of interruption during the process.

Step 1: Log Into the JAMB Portal

Visit the official JAMB portal at jamb.gov.ng. Click the Login button located at the top right corner. Enter your JAMB registration number and password, then click Sign In. If you have forgotten your password, use the Forgot Password link to receive a reset code via your currently registered email or phone number.

Step 2: Navigate to the Profile Settings

Once logged in, locate the My Profile tab on the dashboard. This section displays your personal details, including the phone number and email address currently linked to your account. Click the Edit icon next to the contact information you wish to change.

Step 3: Update Your Phone Number

In the phone number field, delete the old number and type the new one, ensuring you include the correct country code (+234 for Nigeria). After entering the new number, click Send OTP. JAMB will dispatch a one‑time password to the new number within a few seconds. Enter the OTP in the verification box and press Verify. If the OTP is correct, a green checkmark will appear, confirming the phone number update.

Step 4: Update Your Email Address

Follow a similar process for the email field. Remove the outdated address, type the new email, and click Send Confirmation Link. Open your new email inbox, locate the message from JAMB, and click the verification link inside. This action will automatically redirect you back to the portal, displaying a confirmation that the email has been updated.

Step 5: Review and Save Changes

After both the phone number and email have been verified, review the information displayed on the My Profile page. Ensure there are no typographical errors. Once satisfied, click the Save Changes button at the bottom of the page. The portal will show a success message, and you will receive a final confirmation SMS and email summarising the updated details.

Common Issues and How to Resolve Them

Even with a clear process, candidates sometimes encounter hiccups. Below are the most frequent problems and practical solutions:

• OTP not received: Verify that your new phone number is active and has network coverage. If the problem persists, request a new OTP after waiting two minutes.
• Email link expired: The verification link is valid for 15 minutes. Open the email promptly, or request a fresh link from the portal.
• Login blocked after multiple attempts: JAMB may temporarily lock the account for security. Use the Forgot Password option or contact JAMB support via the Vanguard article for assistance.

Security Tips When Changing JAMB Contact Details

Protecting your JAMB account is vital, especially during a contact update. Follow these best practices:

1. Never share your OTP or password with anyone, even if they claim to be JAMB officials.
2. Use a strong password that combines letters, numbers, and symbols; change it at least once a year.
3. Enable two‑factor authentication (2FA) if offered by the portal for an extra layer of security.
4. Log out of the portal after completing the update, especially when using public computers.

What to Do After Updating Your Contact Information

Once your details are successfully changed, take a moment to double‑check that you can receive communications:

• Ask a friend to send you a test SMS to the new number.
• Send an email to your new address from another account and confirm receipt.
• Monitor the JAMB portal dashboard for any pending notifications that may have been sent to the old contact.

Keeping these checks routine will help you stay ahead of any future announcements, especially as JAMB continues to roll out new digital services throughout 2026 and beyond.

FAQs About Changing JAMB Contact Details

Q1: Can I change my phone number and email at the same time?
Yes. The portal allows you to edit both fields in a single session, provided you verify each with the respective OTP or confirmation link.

Q2: Is there a fee for updating my contact information?
No. JAMB does not charge any fee for changing phone numbers or email addresses on the portal.

Q3: What if I no longer have access to either the old phone or email?
Contact JAMB’s support centre directly via the helpline or the Contact Us page on the portal. You will be asked to provide identification details (e.g., your JAMB registration number and a valid ID) to verify ownership before the update is processed.

Looking Ahead: Future Enhancements to JAMB’s Digital Services

In 2026, JAMB announced plans to integrate biometric verification for portal updates, aiming to reduce fraud and streamline the user experience. While this feature is still in pilot mode, candidates can expect smoother, more secure updates in the coming admission cycles. Staying informed about these developments will ensure you continue to benefit from the latest tools JAMB offers.

By following the steps outlined above, you can confidently update your phone number and email on the JAMB portal, safeguarding your communication channel for all upcoming admission activities.

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